Admin Support Officer job vacancy in Brisbane
Due to an internal promotion, we are currently seeking a individuals with a strong customer focus and administrative flair, to join our Customer Service team as an Admin Support Officer.
About the Admin Support Officer Role
The primary purpose of the role will be to make outbound follow-up calls to our clients, to gather and verify information required for their application for a debt agreement, as well as resolving any queries they may have about the process. Assisting to process applications and requests for information, you will be constantly liaising with others to provide a superb level of customer care, being sure to create a favourable impression on everyone you have dealings with.
You must have a strong work ethic and a passion for customer service. Patience and understanding, with a positive approach is a must. Other skills and experience required are:
- Work experience in insurance, financial services or customer service
- Well-developed communication and influencing skills
- Ability to juggle priorities with fantastic attention to detail
- Being able to pick things up quickly
- High levels of proficiency with computers and database management
Prior work experience in a contact centre environment will be very highly regarded. Criminal history and personal insolvency checks are completed for all our employees.
What is it like to work with us?
Our people are the heart of every decision we make, priding ourselves in having a passionate, customer focused team, which has contributed to our significate growth over the years. With large professional offices our team members enjoy full kitchen facilities, professional grade coffee machines, as well as IPads and Netflix for your enjoyment in our breakroom.
Our employees enjoy many events throughout the year including; Australia’s Biggest Morning Tea, R U OK? Day, Melbourne Cup, and of course our annual Christmas Celebration, were we celebrate all that we have achieved through the year.
To learn more about our company and how we assist our clients, please visit our website www.dcsgroup.com.au.
If you have all of this and are ready for your next challenge, please click APPLY NOW to send in your resume and cover letter to the DCS Group.