Kellie Major

Client Support Manager

E. kellie.major@dcsgroup.com.au

Qualifications

  • Certificate IV in Business Management

  • Certificate III in Financial Services

  • Certificate III in Supervisor Operations

About Kellie ⸺

Kellie leads DCS Group's Client Support team, ensuring clients receive ongoing support, clear communication and professional service throughout their journey towards becoming debt free.  She understands that every client's circumstances are different and is committed to ensuring each person feels supported, informed and treated with respect.

Role Focus

  • Leads and mentors DCS Group's Client Support team.

  • Ensures clients receive timely, professional and personalised support throughout their journey.

  • Works closely with other departments to deliver a consistent, compliant and client-focused experience.

  • Supports clients through changes in their circumstances with care, professionalism and clear communication.

  • Promotes a culture of empathy, continuous improvement and exceptional client service.

For Kellie, the most rewarding part of her role is seeing clients successfully complete their journey, knowing they have been supported every step of the way by a team that genuinely cares.